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A few week’s ago my co-worker suggested I watch this inspirational video of Mel Robbins on you tube. One of the suggestions from the video was to follow your first instincts. She said we often have good ideas and then talk ourselves out of them within 5 minutes of the thought.
A few days or so after watching the video I had to call the pharmacy. I had a question about insurance covering a medication for my mom. The person on the phone answered my question. I then had a question about my own prescription. They pulled up my info without even needing my birthday. They remembered me. The pharmacy employee was just as helpful and pleasant on the phone as they always are in person.
As I hung up the phone I thought. I should get the pharmacy team a gift. They are always so helpful and pleasant. I immediately began to talk myself out of it. Just like the lady in the video predicted. Within five minutes of my original instinct to get the gift I had come up with several reasons why I should not do it. It would be weird, no on gives the pharmacists at a big store like Target gifts. They might not be allowed to accept gifts from customers. I really don’t have extra money to give random strangers gits for doing their jobs. They might think my mom and I expect some kind of special treatment, which we don’t, in exchange for the gift. All of these reasons to not give a gift kept coming to mind. The I remembered the video and decided to follow my first instinct and give the gift.
About a week later I purchased some cookies from my favorite bakery wrote out a card in my terrible penmanship and headed to target. It was one of the rare times where I was going to Target and did not have a prescription to pick up. I was greeted warmly by the pharmacy staff and asked if they could help me. I said no and that I had come bearing gifts. They seemed a little confused at first. I was glad no other customers where there because I felt a little embarrassed myself. I knew that even though I was doing a nice thing it was still a bit unusual. I explained that I wanted to give them a little something for always being so nice and helpful and that they should share the cookies with their co-workers who were off that day. I told them I wrote a note that they should show to their store manager or whoever evaluates their service.
One of the staff gave me a hug. They all smiled and seemed happy. Later that day I posted a picture I’d taken of the cookies and the note and posted it on Instagram tagging target and using all of the Target hashtags. I wanted to make sure the company knew they have some good workers at their Philadelphia West store.
A few days later I got a voicemail from the Pharmacy manager asking me to call him back. At first I was worried thinking something was wrong with a prescription. I called back and the manger explained that he wanted to personally thank me for the gift, the card, and Instagram shout out. He went on to explain that earlier that week another customer had issued a complaint against them and their performance rating had been lowered. The gift made them feel appreciated at a time when they really needed it.
When I dropped of the gift that day I left feeling really really good. After speaking to the manager I felt even better. I am so glad that I stuck to my original instinct and did not let all of those doubts and fears talk me out of doing a good thing and experiencing the Joy of doing something nice for others. I am going to try and follow my first instincts more often now.
Do you ever have a good idea and then talk yourself out of it within minutes? What was the idea? What kept you from following through? Do you think you can follow your own first instincts more often?
This was so thoughtful of you. I am happy they appreciated the gift. I bet you made their day.
I have talked myself out of a few things, but I really, really try not to second guess myself. My gut has never failed me.
I'm glad the gift went through when it was extra appreciated (though I'm sure it would have been appreciated at any time). It's nice to do nice things for people. 🙂
I wish we had a Target closer to us. If so, we would most certainly use their pharmacy!
I love, love, love shopping at Target. I just wish it was closer to me. I have to trael so far to get there….maybe its a good thing its not so close lol
So nice to have given a gift! I think this is such a great, and happy story. I am happy to hear the manager called you! – Jeanine
Thank you for sharing this! I think I need to trust my instincts more often!
This is such a great story! I love that the manager called you.
It is awesome you made so many people smile and feel appreciated. I try to always go with my first instinct.
I'm completely choked up reading this. As you experienced yourself, people can talk themselves out of doing something nice. But when you DO do it, it's contagious. I'm sure those employees will extend themselves for to their customers. Little things can have big impacts as you experienced. Love this!
This is so sweet, I think we don't thank people enough for what they do – I am trying to go out of my way to send an email and CC any other team members so they know and can recognize the good work they've been doing. A thank you goes a long way, what a blessing and encouragement you were to the Target Pharmacy!
That was very nice of you to give them a gift! I love that the manager reached out to thank you.
Stories like that are exactly why I love Target pharmacy. They have fantastic people there. And they respond to their customers equally fantastic.
How awesome that the pharmacy manager took the time to call you to thank you. What a great story.
Thanks for sharing this story!
Yes, I've talked myself out of doing things because I thought the gesture would not be appreciated. And there have been a few times when the gesture was not appreciated. After reading your post though, I think I'll err more on the side of kindness.